Loading Day Guide
You've made it through the planning and packing, now it's time for the real work - loading and delivering your goods safely to your new home!
It is important that you make yourself available for the entire day on both your scheduled load and delivery day. While your driver and their helpers will do the actual physical labor, your assistance will be required during several aspects of these days.
Loading Day
Prior to placing your household effects on to the moving van your driver will prepare a detailed Inventory and Condition Report of the items you are moving. Every item in your shipment, whether it's an individual carton or piece of furniture, will be inventoried with numbered and color-coded labels.
As this inventory is being prepared the movers will record each item and a description of any existing damage on the inventory form. You should accompany the driver during this time so you can point out any special concerns or handling considerations at that time.
Your driver will also ask you to sign the inventory, as your acknowledgment that the pieces indicated were loaded and as verification of their condition prior to moving. The driver will also sign the form and will present you with a copy. Be sure to keep this inventory with you for use at your new home.
The driver will also require your signature on the bill of lading. This is the contract by which you authorize us to transport your possessions and agree to pay for those moving services. The bill of lading serves to confirm the moving services performed, pickup and delivery schedules, and the valuation and protection plan that you've selected.
If you cannot be present at the time of loading, you'll need to arrange for a responsible person to act as your agent in signing both the bill of lading and the inventory list.
Make sure you've provided both your driver and your relocation coordinator with phone numbers where you can be contacted during transit to your new residence. This will make scheduling delivery easier for everyone involved!
Delivery Day
Your driver will be in contact with you a minimum of 24 hours prior to the expected arrival time to confirm actual delivery arrangements.
When your shipment arrives, you can help expedite the unloading process by making sure the crew has clear access to the home and by having a room-by-room floor plan in mind.
As items are unloaded you can let the driver and movers know where you want things placed in your home. You should check items off the Customer Check-Off Sheet as they're brought in, noting their condition.
If an item appears to have been damaged during transport, or is missing, immediately make a note of this on the inventory including the driver's copies and notify your move coordinator.
The driver and moving crew will also reassemble any items at this time that they may have disassembled at origin.
Minimal unpacking (mattresses) is typically done at this time as well. Unpacking means taking the items out of their shipping boxes and placing them on the nearest flat surface, it does not mean putting them away.
If you require unpack and put away service, please let your relocation coordinator know prior to delivery so arrangements can be made. Extra charges do apply.